from Tim Freeman and onesourceblog.com
I'm not sure I would have used the metaphor in this article, and I've been known to stretch some. But it gives me an excuse to use an airplane picture. The point is valid, however. If you're going to invest in systems, you must consider the downstream costs of training and development. Enjoy the article.
This link is part of a series called "Excellent articles that I wish I had written." The short name is "Great Articles."
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Picture note: the image above is hosted on Flickr. If you'd like to see more, click on the photo.
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