What a great idea! Who'd a thunk it? When you're hiring a sales tax outsourcer, or any systems company for that matter, don't just make your decision based on the slick sales person and a tour of the nice offices. Check on the people who will be providing day to day support. That is where the rubber meets the road.
This link is part of a series called "Excellent articles that I wish I had written." The short name is "Great Articles." Enjoy.
The Sales Tax Guy
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